Your Questions, Answered
Find answers about our artisan pieces, estate jewelry, shipping, and shopping with SEMATI.
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Our leather goods are handcrafted by skilled artisans, making each piece unique. Natural variations in the leather and craftsmanship are part of what makes every item one of a kind.
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Yes. We carefully inspect our jewelry before offering it for sale. Our sterling silver pieces are marked 925 whenever applicable, and our estate jewelry is thoroughly examined for authenticity and condition.
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Estate jewelry simply means previously owned jewelry. It can range from modern pieces to vintage and antique treasures, each with its own history and character.
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Yes! We occasionally offer antique jewelry alongside our estate collection. When an item is antique, it will be clearly identified in the product description.
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We do our best to accurately represent each item through detailed photography and descriptions. Because many of our pieces are handmade, vintage, or estate, slight variations and signs of age are to be expected and are part of their unique charm.
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Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and the shipping method selected at checkout.
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Some items may be suitable for gift packaging. If gift wrapping is available, it will be noted during checkout.
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Keep leather away from excessive moisture and direct sunlight. Clean gently with a soft cloth and use a leather conditioner occasionally to help maintain its beauty.
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Sterling silver naturally develops a patina over time. To keep it looking its best, store it in a dry place when not in use and polish it occasionally with a soft silver polishing cloth. Avoid prolonged exposure to moisture, perfumes, lotions, and harsh chemicals to help preserve its shine.
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If you have any questions before or after your purchase, we'd love to hear from you. Visit our Contact page, and we'll get back to you as soon as possible.

