Shipping & Returns

Shipping

Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping times are estimates provided by the carrier and may vary due to weather, holidays, or other unforeseen delays.

Returns & Exchanges

At Semati, we carefully curate one-of-a-kind estate jewelry, artisan sterling silver, and leather goods. Because many of our items are unique or vintage, all sales are considered final.

We encourage you to review all photos, measurements, and descriptions carefully before making a purchase. If you have any questions about an item, we're always happy to help before you order.

Exceptions

We may offer a replacement, refund, or store credit if:

• Your order arrives damaged during shipping.

• You receive the wrong item.

• There is a significant error in the listing that materially affects the item.

If you believe your order qualifies, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging.

Condition of Estate & Vintage Items

Many of our pieces are estate or vintage and may display light signs of age or previous ownership. These characteristics are part of their history and are not considered defects.

Any notable wear or imperfections will be described and photographed whenever possible.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, Semati is not responsible for delays, lost packages, or stolen deliveries. If your package is lost in transit, we will gladly assist you in filing a claim with the carrier.

Questions?

If you have any questions before purchasing, please reach out through our Contact page. We're always happy to help you shop with confidence.