Shipping & Returns
Shipping
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping times are estimates provided by the carrier and may vary due to weather, holidays, or other unforeseen delays.
Returns & Exchanges
At Semati, we carefully curate one-of-a-kind estate jewelry, artisan sterling silver, and leather goods. Because many of our items are unique or vintage, all sales are considered final.
We encourage you to review all photos, measurements, and descriptions carefully before making a purchase. If you have any questions about an item, we're always happy to help before you order.
Exceptions
We may offer a replacement, refund, or store credit if:
Your order arrives damaged during shipping.
You receive the wrong item.
There is a significant error in the listing that materially affects the item.
If you believe your order qualifies, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging.
Condition of Estate & Vintage Items
Many of our pieces are estate or vintage and may display light signs of age or previous ownership. These characteristics are part of their history and are not considered defects.
Any notable wear or imperfections will be described and photographed whenever possible.
Lost or Stolen Packages
Once your order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of our control. If your package is delayed, lost, or arrives damaged, please contact us and we’ll be happy to assist you with the carrier’s claim process whenever possible.
Please ensure your shipping address is correct at checkout, as Semati cannot be responsible for packages delivered to an address provided incorrectly at the time of purchase.
Questions?
If you have any questions before purchasing, please reach out through our Contact page. We're always happy to help you shop with confidence.